At [Skysolarshop], we stand behind the quality of every product we sell. This Warranty Policy explains what's covered, for how long, and how to file a claim if something goes wrong with your solar product.

1Warranty Overview

All products purchased from [Skysolarshop] are covered by a manufacturer's warranty against defects in materials and workmanship under normal use. Warranty coverage begins from the date of delivery, not the date of order.

2Coverage Period

Warranty duration varies by product category. Please refer to your product listing or invoice for the exact coverage period that applies to your purchase.

3What's Covered

• Manufacturing defects in materials or workmanship
• Premature performance failure under normal, intended use
• Components that stop functioning within the stated warranty period

4What's Not Covered

• Damage caused by misuse, improper installation, or unauthorized repairs
• Normal wear and tear, cosmetic damage, or scratches
• Damage from accidents, natural disasters, power surges, or extreme weather
• Products with removed, altered, or illegible serial numbers
• Issues caused by using the product outside its intended purpose or specifications

5How to File a Claim

1. Contact usReach out to our support team with your order number and a description of the issue.
2. Provide evidenceShare clear photos or videos showing the defect or fault.
3. Claim reviewOur team reviews your claim and verifies it against the warranty terms.
4. Resolution offeredWe confirm whether your item qualifies for repair, replacement, or refund.
5. Resolution processedApproved claims are processed and shipped or refunded promptly.

6Required Documentation

To help us process your claim quickly, please have the following ready when you contact us:

• Order number or proof of purchase
• Clear photos or video of the defective product
• A brief description of the issue and when it began
• Product serial number, if applicable

7Repair, Replacement & Refund

Depending on the nature of the defect and product availability, we will offer one of the following: a repair of the faulty component, a replacement of the same or equivalent product, or, where neither is possible, a refund for the affected item. The final decision is made after our team reviews the claim.

8Shipping Costs for Claims

For approved warranty claims, we cover the cost of shipping the repaired or replacement item back to you. Return shipping of the defective item may be requested at our discretion, and costs will be discussed with you before any shipment is arranged.

9Contact Us

Have a question about your warranty? Our support team is here to help: