Privacy Policy

Your privacy matters to us. This page explains what information we collect, how we use it, and the choices you have.

[skysolarshop] ("we," "us," or "our") operates this website (the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our Site, create an account, or make a purchase. By using our Site, you agree to the practices described in this policy.

1Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically as you interact with our Site:

Personal details , name, email address, phone number, billing and shipping address.
Payment information , processed securely through our payment gateway; we do not store full card details on our servers.
Order history , products purchased, order value, and delivery status.
Device & usage data , IP address, browser type, pages visited, and time spent on the Site.
Communications , messages you send us via email, live chat, or contact forms.

2How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and payment confirmation.
Communicate with you about your orders, account, or customer support requests.
Send promotional emails and offers, where you have opted in to receive them.
Improve our website, products, and overall shopping experience.
Detect, prevent, and address fraud, security, or technical issues.
Comply with legal obligations.

3Cookies & Tracking

We use cookies and similar tracking technologies to operate our Site, remember your preferences, and understand how visitors use our store. This includes essential cookies required for checkout, as well as analytics and marketing cookies. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

4Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers , payment processors, shipping carriers, and IT/hosting providers who help us operate the Site.
Legal authorities , when required by law, regulation, or valid legal process.
Business transfers , in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

5Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with our legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.

6Your Rights & Choices

Depending on your location, you may have the right to:

Access, correct, or update the personal information we hold about you.
Request deletion of your personal information, subject to legal exceptions.
Opt out of marketing communications at any time by using the unsubscribe link in our emails.
Request a copy of the data we have collected about you.

To exercise any of these rights, please contact us using the details below.

7Data Security

We implement reasonable technical and organizational measures , including encryption, secure servers, and restricted access - to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

9Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.