Faqs
Help Center
Frequently Asked Questions
Everything you need to know about our solar products, orders, shipping and support , all in one place.
Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards, bank transfers, and other secure checkout options available at checkout. All transactions are encrypted for your safety.
Can I modify or cancel my order after placing it?
You can request changes within 12 hours of placing your order by contacting our support team. Once an order has entered processing or shipped, it can no longer be modified.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk orders, installers, and businesses. Reach out to our sales team with your requirements for a custom quote.
Shipping & Delivery
How long does delivery take?
Standard delivery typically takes 3–7 business days depending on your location. You will receive a tracking link via email once your order ships.
Do you ship nationwide?
Yes, we deliver across the country. Remote areas may require an additional 1–3 days for delivery.
Is shipping free?
Orders above a set amount qualify for free standard shipping. Any applicable shipping charges will be shown clearly at checkout before you pay.
Products & Warranty
Are your solar products genuine and certified?
Absolutely. We only source from top, certified brands and every product listed on our store is 100% genuine with manufacturer warranty coverage.
What warranty is provided on solar panels and inverters?
Warranty terms vary by manufacturer and product type, typically ranging from 1 to 25 years. Full warranty details are listed on each individual product page.
Do you provide installation services?
We can connect you with certified local installers in your area. Contact our support team for installation assistance and quotes.
Returns & Support
What is your return policy?
Unused items in original packaging can be returned within 14 days of delivery. Please visit our Returns page for full eligibility and process details.
How can I contact customer support?
Our support team is available via email, live chat, and phone. Visit our Contact Us page for hours and direct contact details.
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Still have questions?
Our team is happy to help you choose the right solar solution for your home or business.
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