At [Skysolarshop], we work hard to get your solar products packed carefully and delivered on time. This policy explains our shipping process, timelines, and what to do if something goes wrong along the way.

1Order Processing

All orders are processed and dispatched within [1–2] business days of payment confirmation, excluding weekends and public holidays. During high-demand periods (sales, promotions), processing may take slightly longer , we'll notify you if there's any significant delay.

2Shipping Rates & Times

Shipping costs and delivery estimates are calculated at checkout based on your location and order weight/size.

3Order Tracking

1. Order confirmedYou receive an email confirming your order and payment.
2. Order packedYour items are carefully packed and prepared for dispatch.
3. ShippedA shipping confirmation email with a tracking link is sent to you.
4. Out for deliveryTrack your package in real time using the courier's tracking page.
5. DeliveredYour order arrives at your doorstep , please inspect it upon receipt.

4Shipping Restrictions

We currently ship within [Country/Region]. Some remote or restricted areas may have limited courier coverage, which could affect delivery times or availability. If we're unable to deliver to your area, our team will contact you to arrange an alternative solution.

5Large & Freight Items

Certain large or heavy items , such as solar panels, mounting structures, and battery banks - may be shipped via freight courier and require a valid contact number and accessible delivery address. Freight deliveries may need someone present to receive and sign for the shipment.

6Delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to courier backlogs, weather conditions, customs processing, or other circumstances beyond our control. We appreciate your patience and will keep you updated if your order is significantly delayed.

7Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within [48 hours] of the expected delivery date. Include your order number and, if possible, photos of the damaged item or packaging. We will investigate with the courier and arrange a replacement or refund as appropriate.

8Incorrect Address

Please double-check your shipping address before completing your order. We are not responsible for orders delayed or delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately , we'll do our best to update it before dispatch, though changes cannot be guaranteed once an order has shipped.

9Contact Us

Have a question about your shipment? Our support team is here to help: