At [Skysolarshop], customer satisfaction is our priority. If you're not completely happy with your purchase, this policy explains how to return or exchange your item and what to expect during the process.

1Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Requested within [14] days of the delivery date.
• Unused, uninstalled, and in the same condition you received it.
• In its original packaging, with all accessories, manuals, and tags included.
• Accompanied by proof of purchase (order number or receipt).

2Non-Returnable Items

The following items are not eligible for return or refund:

• Custom-built or made-to-order solar systems and installations.
• Products marked as final sale, clearance, or open-box.
• Items that have been installed, wired, or physically altered.
• Products damaged due to misuse, improper installation, or normal wear and tear.
• Gift cards and downloadable software/licenses.

3How to Request a Return

1. Contact usEmail or call our support team with your order number and reason for return.
2. Get approvalOur team will review your request and issue a Return Authorization (RA) if eligible.
3. Pack the itemSecurely repack the product in its original packaging with all included accessories.
4. Ship it backSend the item to the return address provided, using the RA number on the label.
5. Inspection & refundOnce received and inspected, we'll process your refund or exchange.

4Return Shipping

Unless the return is due to our error (wrong, damaged, or defective item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

5Refunds

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are credited to your original payment method within [7–10] business days. Depending on your bank or card issuer, it may take additional time for the refund to reflect in your account.

6Exchanges

We're happy to exchange an item for a different size, model, or product of equal value, subject to availability. To request an exchange, follow the same return process above and mention that you'd prefer an exchange instead of a refund.

7Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within [48 hours] of delivery with photos of the product and packaging. We will arrange a replacement, repair, or full refund at no extra cost to you, including return shipping.

8Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

• Check your bank account or card statement again.
• Contact your card issuer, as processing times can vary.
• Contact your bank, as there is often some processing time before a refund is posted.
• If you've done this and still have not received your refund, please contact us.

9Contact Us

For any return, refund, or exchange questions, our support team is here to help: